Customer Terms & Returns Policy

Orders are placed through the order page or by requesting a quote on contact us. Once we receive your order we send a confirmation email with an invoice.

Pricing. GAMETRAQ 6 is priced per court per month or per court per year. The monthly plan requires the first six months paid upfront (€1,800 per court), then monthly invoicing from month seven. The yearly plan is €3,000 per court per year, invoiced annually. GameBoard LED and SHOTGUN 4 are quoted on request.

Shipping. A flat shipping fee of €310 per order applies. Prices exclude VAT and local taxes.

Payment terms. Invoices are due within 30 days unless otherwise agreed. We accept bank transfer. Clubs and resellers can agree custom terms — contact us to arrange.

Hardware is shipped within 2–4 weeks of a confirmed order and received payment. Delivery times depend on stock and destination — we confirm the exact date in your order confirmation email.

Shipping is handled by a tracked courier. You receive a tracking link once the shipment leaves our warehouse. The club is responsible for receiving the delivery at the agreed address.

GAMETRAQ 6 is designed for quick installation on a court pole or mesh/glass panel. Most clubs install it themselves with the included mount in under an hour per court. A quick-start guide and QR-scan onboarding are included in the box.

If you prefer a professional install, we can arrange it on request for an additional fee depending on location and number of courts. Contact us to book an installation visit.

The GAMETRAQ 6 subscription runs per court and includes the camera hardware, AI game reports, live streaming, GameCam TV, the GameControl app, software updates and support for as long as the subscription is active.

Monthly plan. First six months billed upfront, then monthly from month seven. The subscription renews automatically each month until cancelled.

Yearly plan. One annual payment per court. The subscription renews automatically each year until cancelled.

Cancelling. You can cancel your subscription at any time with 30 days' written notice. The camera hardware remains the property of GameCam while the subscription is active. On cancellation, the hardware is returned to GameCam at our cost.

Price changes. We may update pricing for new orders. Existing subscriptions keep the price agreed at sign-up for the current term.

All GameCam hardware comes with a two-year warranty from the delivery date, covering manufacturing defects in materials and workmanship under normal use.

The warranty does not cover damage caused by misuse, incorrect installation, unauthorised modifications, accidents, or normal wear and tear. If a product fails within the warranty period, we repair or replace it free of charge.

Software updates and AI feature improvements are included with the subscription for as long as it is active — no extra cost.

Hardware returns (subscription cancellation). When you cancel a GAMETRAQ 6 subscription, the camera hardware is returned to GameCam. We arrange and pay for the return shipping. You pack the camera in its original packaging (or equivalent) and hand it to the courier we send.

Defective product. If a product arrives damaged or fails within the warranty period, contact us and we arrange a replacement. We cover all shipping for warranty replacements.

Right of withdrawal. Because GameCam products are B2B orders for clubs and the hardware is installed and activated on court, the standard consumer right of withdrawal does not apply. If you have a specific concern, contact us within 14 days of delivery and we will find a fair solution.

Non-subscription hardware (GameBoard LED, SHOTGUN 4) can be returned within 14 days of delivery if unused and in original packaging. Return shipping is paid by the buyer unless the product is defective. A restocking fee of 15% may apply.

Support is included with every subscription. You can reach us via the chat on this site, the support page, or by booking a call on the calendar below.

Response times: we aim to reply to support requests within one business day. Urgent issues (camera not recording, stream down) are prioritised same-day during business hours.

Questions about your order, subscription, warranty or a return? Contact us and we will help you.